FAQ

                                          


INKJET CARTRIDGE REFILL SERVICE

What is a remanufactured ink or toner cartridge?

 A remanufactured cartridge is made from recycled parts. These parts have been serviced and repaired as necessary to extend the life of the product. A remanufactured cartridge’s life span is shorter than that of a new compatible cartridge.                                             ♦ Recycle - Reuse - Reduce Waste ♦

Will refilling void my printer warranty?

 No. Your printer’s manufacturer is not responsible for any damage resulting from the use of a refilled ink cartridge, but any issue not resulting from the use of a refilled cartridge will still be covered under your standard warranty.

How long does it take to refill a cartridge?

Cartridges can be ready in an hour depending on the quantity dropped off, current volume, & time of day. We will give you a pick up time based on service volume but usually we can offer same day service.

How much ink do I get in a refill?

We closely match or exceed the amount of ink you get in a new cartridge.

   I have installed the ink cartridges but when I print, the pages come out blank…

Have you removed the tear-off strip from the top of the cartridge?  If yes, remove and reseat the cartridge on the carriage and perform 2 to 3 cleaning cycles. Next, do a print test pattern.  When installing any new cartridge, you must carry out a number of cleaning cycles to allow the printer to initialize and to get the new ink to pass onto the print head.  Ensure that all cartridges in your printer are full before you carry out any test. If nozzle test is still poor, leave the cartridges in printer for 5 minutes further then perform a nozzle clean again.

Can I refill my cartridge here even if I have already refilled it somewhere else?

As long as your cartridge is in good working order, we will refill it for you.

Is there a recommended usage date for a refilled cartridge?

 A refilled integrated print head cartridge should be used within 90 days of refill, and remain in the plastic clip until ready for use. A refilled individual ink tank/cartridge may be used up to 1 year from the refill date.


REFILL QUALITY

How do I know that the cartridge will work in my printer?

Each cartridge is tested after refilling to verify that ink is flowing through the nozzles correctly.

Is the ink the same quality as an original HP, Canon, Epson, Brother, Lexmark or Dell cartridge?

Ink quality does make a difference in print quality. We use cartridge specific ink to closely match the original manufacturer’s colors and to ensure the highest possible output quality for each cartridge type.

Will I get similar results to a new cartridge?

Yes, the results you will get from a refilled cartridge will closely match the results of a new cartridge. For most consumers, there will be no significant difference in everyday printing quality. Refilling your cartridge is an easy and cost effective way of supplying your printer with ink. Whether printing with new or refilled cartridges, always use inkjet specific paper for best printing results.

What if there is a problem with my cartridge and it can't be refilled?

We can recycle the cartridge for you. You’ll need to purchase a new cartridge and then you’ll be able to bring that back when the time comes for a refill, the next time you’re out of ink.


CARTRIDGE REFILLING & CARE

What are the advantages of a refilled cartridge?

You save money on your purchase AND it is good for the environment since the cartridge is reused.

When should I refill a cartridge?

We recommend that you refill a cartridge as soon as the print quality begins to degrade. Continuing to print a cartridge that is running dry will damage it and reduce the possibility of the cartridge being refilled.

How many times can I refill a cartridge?

The number of refills depends on many factors but, the most important is how well you take care of your cartridge. A well cared for integrated cartridge can be refilled multiple times. Whereas individual ink tanks/cartridges can be refilled until the cartridge becomes damaged or leaks.

What is the proper way to handle a cartridge? 

As soon as you remove the cartridge from your printer, place it into a plastic clip if you can, this will protect the cartridge and prevent it from drying out. Be careful not to rub print heads together when transporting. Never touch, clean or place tape over the print head nozzles and keep in a cool place. Bring the cartridge to Mainland Cartridge Works for refilling as soon as possible after removing it from your printer.

Error Message?

You may experience printer alerts when using refilled cartridges – visit our CARTRIDGE TIPS page for further details.

 


 

 

 

 

 

 

 

 

 

 

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